Product Support Analyst at AdTech company

• Company Michael Page
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Product Support Analyst At AdTech Company

• Fast-growing AdTech and customer engagement startup|Attractive salary and career progression opportunities
   

About Our Client

This client is a startup providing an AI powered platform to brands and retailers to help increase customer engagement and marketing. They have fast-growing presence in the APAC region and expanded this summer to Europe. In the Japan office they have around 50 employees, 500 people worldwide. They are looking for a Technical Solution Engineer who can help analyze the client data and inform them on using the platform.

Job Description

• Responsible for daily customer care and escalating technical questions via written communication.
• Troubleshoot technical issues and communicate with developers closely for more complex issues.
• Provide technical advice to customers and colleagues with help from the data science team.
• Help enhance features by providing feedback to the development team about issues and product improvements.
• Analyze customer data and provide insight about the solutions.

The Successful Applicant

• Bachelors' degree in a relevant field or equivalent work experience
• Experience with iOS or Android application development is an advantage
• Research and communication skills to convey technical information to non-technical people easily
• Self-motivated and willing to learn about new technologies
• Native level of Japanese and business level English

What's on Offer

• Fast-growing AdTech and customer engagement startup
• Permanent employment with good work environment
• Communicate actively with international offices and clients
• Attractive salary and (international) career progression opportunities