Collaborate with Risk team to analyze collections metrics in every country in the region and design dynamic collections strategies to improve collections metrics.
Work on/with Collections Software, Dialer and collections decision engine to design and deploy collections strategies
Support Collection strategy manager in the implementation of new projects/strategies in key markets as well as change requests.
Perform maintenance and optimization of collections strategies and activities
Collaborate with Data analytics, Data science, Product / Tech and engineering teams to ensure collections readiness for all new product launches and tech upgrades.
Assist in new technology launches, audit processes, collections operations.
End to end UAT of strategies, new product version launches and ensuring Production readiness.
The must haves:
A Bachelor's degree, preferably Business/Data analytics, or computing
At least 1 year relevant work experience in Data analytics, strategy execution
Ability to setup and test strategies/flows using decision engine-based tools.
Good testing skills- Write country / product specific test scripts. Ability to do UAT for each phase, sanity testing after every package deployment.
Monitor strategies and ensure operations are up and running in all countries.
Maintain and track system events, country level activities, campaigns, user profiles, licenses, system configuration, issue logs and other configurations.
Ability to work in an ever-changing environment. Ability to work with many stake holders belonging to different countries and departments.
Strengths in problem solving, ability to work effectively in a deadline-driven work environment with attention to detail.
Proficiency in SQL (MSSQL is good to have), data analysis
Good documentation skills – MS Word, MS PowerPoint, MS Excel and tools to make flowcharts.