Business Analyst

• Company Flipkart
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Role Summary: In this role the person would be responsible for providing business intelligence and inputs related to various aspects of driving Transactional and Journey based Customer Experience initiatives

Job Description:

• Ability to translate structured and unstructured problems into analytical frameworks
• Ability to experiment with alternate analytical techniques to solve problems
• Ability to understand business nuances and its implications on customer experience
• Provide actionable insights (from data analysis) to stakeholders
• Ad-hoc analysis and support on strategic and tactical CX initiatives
• Build metrics improvement roadmaps with insights on noncritical levers to achieve targets
• Experience in Descriptive, Predictive analysis
• Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction

Skills/experience required:

• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Strong hands-on working experience as a Business Analyst
• Engineering graduate in Computer Science, Bachelors/Masters degree in Computer Science, Maths, Statistics (Preferred)
• Advanced level expertise in MS Office applications, with good presentation skills
• Good handle of SQL (Mandatory), Excel, other scripting languages (R, Python, SPARK, SAS, etc)
• Excellent verbal and written communication skills in English
• Good to have: working experience with BI tools (Power BI, Tableau, Qlikview, Datastudio, etc)
• Ability to work with a diverse range of stakeholders, both within and outside CX
• Ability to plan and execute deliverables
• Ability to multi-task and work on a diverse range of requirements
• Experience of working in a fast-paced environment