Technical Analyst - Security

• Company Shell
• No. of Openings 4
• Salary Not Disclosed
• Work Type on-site

Job Description :

Responsibilities & Accountabilities

• Providing support to technical teams working on the IAM solutions and services, Provide Level-2 support for Identity and Access security related issues and act as advisory for the User Access Security team members
• To ensure incident/problem raised related to Access Management is resolved, and play an integration role, to ensure respective support team (eg: interface/vendor) is engaged and resolution is provided as per the Service Level Agreement.
• Understanding & driving the incident related to Security Access Strategy, Segregation of Duties Standards, and critical access matrix for IDM tool.
• Ensuring technical IAM platform evolutions and changes are made with no impact on deployed IAM services, drive the change management process
• Assisting in the coordination and execution of system or software upgrades on IAM platform.
• Manage and Execute the Access Controls, ensure organization complies to IRM guidelines and defined accountability for IT staff
• Manage service delivery of Access request management and user access provisioning (ERP and non-ERP systems) in line with agreed SLAs.
• Manage relationships and communications effectively with internal stakeholders and external service providers
• Manage quality of service delivered by the supplier team to maintain service performance
• Drive transformation and continuous improvement to simplify and standardize role management design & processes

Special Challenges:

• Managing the business expectations, provide reliable, secure and consistent service for the users.
• Managing the supplier to ensure the delivery as per the business requirement, drive continuous improvement to increase the service satisfaction levels.
• Ensure the services are as per the compliance framework.

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Mandatory Skills:

• 5 yrs. - 8 yrs. of IT experience with 4 to 7 years in corporate IT with relevant experience supporting end-users
• Any Graduate
• Strong experience in Identity Access Management Solutions, User Access Management, Provisioning process, SOD Management, Access Controls, Certifications
• Knowledge of SAP User Management end-to-end Process, including Segregation of Duties, Charter of Authority, SAP GRC
• Experience in IDM tools, Application onboarding to IDM knowledge (Saviyant, SAP, etc)
• Strong ITGC & Business controls experience, Control execution
• Experience working with ITIL processes and User Access Management. Process Knowledge in Incident, Changes, Problem Management
• Process minded with agile and flexible skill set.

Other:

• Experience with Saviynt Application - preferred
• Experience and knowledge in SAP User Access Management - preferred
• Ability to work with teams from diverse cultures and in different time zones in a global, virtual environment.
• Effective communication and influencing skills. Able to communicate clearly in spoken and written English.
• Good customer liaison skills across all organization levels