Systems Engineer

• Company Tungsten Network
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Job Summary The System Administrator role is responsible for supporting the infrastructure and platform of Tungsten Network, to ensure continuous operation, which meets or exceeds the agreed SLAs. The role is based on a 24/7/365 operation for monitoring our production services and acts as third line support to business users and second line support for internal technical teams. Candidates are expected to learn the Tungsten Networks applications and infrastructure, to be able to perform troubleshooting and respond to managed service providers regarding alerts within our hosted environments. It is a full-time role, within the Technical Operations department, reporting to the Technology Manager. The ideal candidate would be an organized, practical and adaptable person with desire to grow and develop technical skills in a fast-growing global company.

Requirements

Essential Duties and Responsibilities Understand Tungsten Network applications and infrastructure and know how to utilize tools to investigate problems reported in each. Ability to use log aggregation tools such as Splunk or track errors through raw logs is key. Understand Tungsten Network computing, storage, and network systems to respond to monitoring alerts from production systems and resolve or direct questions to development groups for assistance in resolving possible bugs. Understand Amazon Web Services (Cloud Computing Services) and be able to perform basic troubleshooting when necessary. Act as second line support for Application Support on problem investigations for document processing and file transfer software. Act as third line of support for business users performing problem investigations for client facing support teams for document processing and file transfer software. Act as the main person to maintain application that are running in mixed Windows and Unix/Linux environments. Perform housekeeping and develop custom script when required. Able to prioritize and manage several open issues at one time. Able to spot repetitive issue and suggest permanent solution by fixing the root issue. Identify problem areas with existing applications and create tool or custom script to streamline processes. Perform basic troubleshooting on network problems; escalating problems to managed service provider if needed. Participate in all training for any new release/product to production environments and ensure all documentation are available and able to provide support post training. Participate in paid weekend on-call rotation for key services in client facing environments. Education Required Bachelors/A Level or equivalent degree in Computer Science, Computer Information Systems, or similar Experience Required 1-3 years administrating Windows and Linux Production Environments 1-3 years exposure in Perl/Python/Bash/PowerShell scripting 1-3 years commercial experience as Level 2 support 1-3 years’ experience in SQL (queries and scripts); PL/SQL experience would be appreciated 1-3 years hands on experience in installing and configuring Splunk Personal Attributes Curious – eager to learn new things and improve existing knowledge. Organized – Able to keep track of an environment with many different workflows across heterogeneous systems. Detail-Oriented – Able to identify relevant information out of a broad expanse of available documentation and logging. Knowledgeable – Familiar with a broad set of IT concepts (networking, storage, Windows, Linux) yet not necessarily a master in all of them, but Linux is a must. Flexible – Able to adapt to fast-moving environment and independently as well as with team. Core Competencies (Skills Matrix) Skills Matrix Optimum Index Level (1-5, 5 being highest) COMMUNICATION Communicate via Ticketing System (Service Cloud), E-Mail and Phone in a helpful, polite manner. 5 Able to communicate changes in business applications to business users. 5 UNIX/LINUX PRODUCTION ENVIRONMENT Understand Linux CLI (CentOS/RHEL Preferred) 4 Able to investigate Linux/Unix Services and control as needed 4 Able to configure common Linux Services (nfs, smb, sendmail, sshd, ftpd) 4 Understand Perl, Phyton and Bash scripts used in Tungsten Network workflows 4 WINDOWS PRODUCTION ENVIRONMENT Understand Active Directory, DNS, DHCP, and other domain services 3 Understand Windows Batch Scripts and command line functions used in Tungsten Network workflows 3 Understand common log searching techniques (Splunk, Agent Ransack, grep, etc) 4 STAGING/ON-BOARDING ENVIRONMENTS Understand Staging and Test environments in AWS 3 Control AWS computing resources by AWS console 3 CONNECTIVITY Understand Network Infrastructure and how traffic is routed across VPN linked sites 4 Understand file transfer process at all OSI layers 4 Understand FTP, SFTP, HTTP(S), and AS2 file transfer methods in depth 4 Experience with enterprise level Managed File Transfer software (SecureTransport, CLEO Harmony, Globalscape, Seeburger) 4 Able to track files through multiple systems from external connectivity through to documented workflows driven by batch/bash/perl scripts 4 Hands on experience with connectivity related command line applications for sending/receiving files and cryptography (OpenPGP, openssl, putty/puttygen, ssh-keygen, curl, wget, psftp) 4 Able to troubleshoot connectivity issues, identify firewall vs. application level errors and pinpoint issues with specific configurations. 5 Understand mail based (SMTP) connectivity workflow 3 ORACLE/SQL ENVIRONMENT Able to gather data from SQL Database in efficient manner (SELECT, JOIN, COUNT, etc) 3 Understands Tungsten Network database schema and how to gather relevant information from Oracle environment for individual services 3 Understand support structure for Oracle / MySQL DBAs and infrastructure 3 Able to write SQL scripts for safely updating, inserting, or deleting information from Oracle DB 3 SCRIPTING LANGUAGES Ability to read and understand Windows batch scripts 4 Ability to read & write Perl/Phyton/Bash scripts 4 NETWORKING Ability to read and understand firewall logs 4 Ability to make use of network monitoring tool on troubleshooting connectivity issue 4