System & Tech, FF CRM Manager

• Company Danone
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about!

• Acts as system administrator to the Sales Force Automation (SFA) system, including providing SOP/ governance towards account -managements , hierarchy, contact, opportunity, etc.
• Ability to negotiate with system support and savvy with system backend and algorithms.
• Modify SFA system as required to optimize processes and ensure ideal impact to the sales force.
• Customize processes to facilitate use by multiple stakeholder and user groups, with varying business needs, view access, and functional expertise.
• Collaborate with MCE manager and Data Performance manager to create mapping, hierarchies, and supporting processes in alignment with territory definition, segmentation, and targeting programs.
• Lead and work with Data Performance Manager in creating processes in the system to help monitor activities, in-field KPIs, sales, and leads; and to identify neglected contacts, leads, and opportunities.
• Expand the proper use of the SFA and other digital/remote platforms through on-going training and education, customized to the target user group, including training related to changes to the SFA system.
• Ensure data integrity through frequent data review and cleaning (e.g., merging duplicate leads/contacts/accounts, performing mass uploads/data updates, removing unnecessary/unused fields and/or data, ensuring accurate naming of screens, fields, and views to reflect current/desired workflows).
• Guide and support MBU challenges and requirements.
• Manage stakeholder expectations, balancing requests with what is possible/realistic and in alignment with total HCEE team's objectives/programming.
• Act as custodian of system and data base, manages users, data, system enhancements and security of SFA/ CRM etc system.
• Work closely with Digital, S&T ISEA in ensuring synergy of data flows and governance.
• Act in alignment with compliance and regulatory expectations. About you
• Strategic thinking and an enterprise orientation (ability to see "big picture" and understand tactical implications)
• Ability to influence without authority, in all directions, to be consultative.
• Effective negotiation with stakeholders, managing differing priorities, personalities, styles, etc.
• Strong data management and analytics expertise from Sales Force Automation or Power BI.
• Project management expertise and ability to foster collaboration and accountability.
• Good understanding of sales skills/activities and customer relationship management.
• Effective communication and training expertise to enable tool use and compliance.
• Computer science expertise and statistical know-how. About us Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies