Information Security Analyst

• Company American Express
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

GCS Technology Prevention & Resolution Issue ManagEment (PRIME) support the resolution, detection and prevention of Operational Risk Events (ORE) and Corrective Actions (CAP) that impact our global customers. With services ranging from end to end issue management to capability development, the team actively works with stakeholders across the blue box to respond quickly and effectively when things go wrong, but also drive innovation and change across a wide range of business disciplines.

PRIME have 3 key areas of focus which include:

• Resolve OREs and CAPs that impact our global customer base.
• Enhance the resolution process to find problems and resolve them at an ever-increasing velocity.
• Develop best in class processes and capabilities that drive the automated detection and resolution of issues that impact our global customer.
   

Joining the International team, this role focuses on the resolution of ORE’s and CAP’s that tangibly impact our end customer. The ultimate objective of the role is to drive the best customer experience when something goes wrong. Responsibilities will include:

• Accountability for driving the resolution of technology caused OREs and CAPs impacting International customers, working across global Business and Technology teams.
• Accountability for supporting our International business partners on the resolution of their OREs and CAPs, working across global Business and Technology teams.
• Learning and utilizing the Cornerstone big data environment to drive faster resolution and enable the detection of issues.
• Options to participate in Issue Management growth initiatives, including Tableau development, Business and Technical Process Development, Machine Learning opportunities and Artificial Intelligence.
• Challenging the status-quo to drive incremental improvements in resolution performance.
• Driving a global mind set, partnering with colleagues across the globe to drive a consistent team experience.
   

This role will join our PRIME APAC team as the sole representative in the Japan market. Other team members are based in India, Phoenix (US), Toronto (Canada) and Burgess Hill (UK).

Qualifications:

• Results-driven with experience of delivering work within aggressive timelines.
• Relationship builder, being able to demonstrate getting value from and owning ongoing relationships.
• A multi-tasker, able to prioritise multiple initiatives at the same time.
• Demonstrated communication and influencing skills, with an ability to understand and communicate complex problems in a simple way.
• A quick learner, able to understand technical / business problems, creating and driving solutions to those problems.
• Comfortable in working independently as part of a geographically dispersed team.
• An innovator, someone who is willing to challenge the status quo and give new ideas a go, using the concept of “fail fast”.
• An understanding of Cornerstone and / or Tableau a plus.
• Cultural sensitivity working across different markets with different customs of approach.
• Fluency in both Japanese and English (written and oral fluency is required)
   

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.