Associate Specialist Implemenation-1

• Company Mastercard
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Associate Specialist Implemenation-1

Overview

• In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer
• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
• Are you motivated to be a part of driving a world beyond cash?
• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
• Are you able to cope with a fast changing and ambiguous environment?
   

Role

Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution.

Manage service desk mailbox and acknowledge all incoming mail within excepted timeframes (SLA).

Manage service desk mailbox and acknowledge all incoming mail within excepted timeframes (SLA).

Send outbound mails, including replies and updates to support requests, and service and outage notifications using appropriate templates or messaging.

Monitor and Track customer escalations / project creation requests received on the mailbox and follow up with respective stake holders.

Escalate as needed unresolved problems or critical issues to a higher level of support.

Should be able to use the outlook efficiently.

All About You

Excellent communication abilities in English for listening, speaking, and writing. You must be able to effectively communicate with native and English-as-a-second-language communicators.

Excellent email communication skills and etiquette, suitable for a business environment.

Should be innovative,

Good writing skills without relying on templates. You must be able to convey an appropriate message to customers based on their needs and individual situation.

Good at critical and analytical thinking. You must be able to understand each customer’s request, including what issue they are facing, what support they need, any additional information needed to support them, and able to properly categorize their request into the appropriate priority.

Readiness to work into Night Shifts.

Relevant experience in “Information Technology” system knowledge, with basic understanding of network technology, applications, and project management.

Ability to handle many ongoing tasks accurately and efficiently, while maintaining calm and focus to get the job done

Pays attention to details and ensures nothing is missed

Understanding of payment transaction processing and industry business knowledge

Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles

Understanding of the 4-party model and the full transaction lifecycle for MasterCard brands.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.