Upgrade Engineer

• Company Motorola Solutions
• No. of Openings 10+
• Salary Not Disclosed
• Work Type hybrid

Job Description :

Job Description

• Responsible for planning and deploying Dimetra and Astro software releases across varying customer system topologies.
• The role requires an in-depth knowledge of Dimetra and Astro infrastructure and the tooling & procedures used to deploy software upgrades.
• To develop an optimal upgrade implementation plan aligned to the customer system configuration.
• Share the technical aspects and impact timeline migration strategy with the customer and keep them aware of any changes required.
• Apply the software to the system using the ESU tool whilst being aware of and minimizing the risk of service disruption to the operational mission-critical system.
• Work with Dimetra and Astro support teams to resolve issues that arise, tracking each case through to a workable customer solution.
• Leading role in communicating upgrade progress and incident resolution plans via discussions, formal reviews & written reports.
• Form part of a small cross-functional team including a project coordinator, CSM, SE, and FE staff.
• Required to travel to the customer location and work night shifts where required to minimize the outage impact on service operation.
• Continuously apply a lessons learned methodology to find ways to improve quality and efficiency.

Basic Requirements

• Candidate must have a minimum Bachelor’s degree in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, electrical or telecommunication field
• Minimum 3 years experience in Network Router configuration i.e. proficient in routing protocol, Network Address Translation, IPIP tunneling, VPN, Frame Relay and E1 WAN interface.
• Minimum 3 years administration/operation experience in at least two of the following platform i.e. Unix, Virtual Platform and Windows Server OS.
• Traveling is essential for this job scope. Typically spending a 2-week period at a customer location during the software migration phase of a project which may include working night shifts.
• Fluent communication in English (written and verbal) is required.
• Strong skills in problem analytical and systematic troubleshooting, with an understanding of customer impact.
• Experience in providing technical support remotely
• Able to manage customer situations effectively and set customer expectations appropriately
• Resourceful self-starter able to manage priorities and tasks effectively and independently
• Able to work well under stress and pressure from customer's demands.
• Must be self-motivated and able to self-manage. Able to work in a continuously changing environment with an ability to continuously learn.
• Experience working with Dimetra / Astro radio communications system infrastructure and radio configuration is preferred.