Technical Solution Engineer

• Company EPS Consultants
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Responsibilities

• Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
• Work closely with cross-functional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.
• Other duties as required.

Requirements

• Technology, Internet Security, or related discipline.
• Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure
• Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
• High degree of analytical and problem-solving skills
• High degree of organization, attention to detail and an ability to multi-task
• Required language(s): English written and spoken. Mandarin written and/or spoken is an advantage.
• Must be able to work in rotating shifts.