Software Technical Support Engineer

• Company Bybit
• No. of Openings 10+
• Salary Not Disclosed
• Work Type hybrid

Job Description :

We are looking for a Software Technical Support Engineer to provide enterprise-level assistance to our clients. You will diagnose, troubleshoot software problems and help our client to resolve such issues with our platform.

Responsibilities:

• Provide technical support and handle urgent escalation from external or internal customers or users in the production environment with a high volume of transaction traffic. Strong collaboration, communication, and interaction with all stakeholders including customers, product manager, developer, and management team.

• Analyze service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement.

• Work closely with product and developer teams in global offices, participate and follow up in iteration, release, and road-map planning timely.

• Very flexible with the capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.

• High responsibility for continuous improvement in service quality and efficiency

• Ability to provide coaching, training, identification, optimization, and documentation of the customer or business support processes

Requirements:

• Must have strong capabilities to identify, analyze and resolve problems logically and systematically.

• 1-2+ years of experience in software or financial technology (FinTech) industries.

• 1-2+ years Java or C++ or Object-oriented development experience

• 1-2+ years SQL experience (Oracle, MySQL)

• 1-2+ years of Web or APP-related project support experience with HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, Linux/Unix.

• Understanding of software development methodologies and coding standards.

• Experience with software application debugging and troubleshooting.

• Familiar with technical support processes and escalation management.

• Passionate with technical support to solve complicated customer issues.

• Good communication skills with spoken/written English.

• BS/MS in Computer Science, Math, or related scientific disciplines.

We regret to inform only shortlisted candidates will be contacted for further discussion.