Software Support Coordinator

• Company Greystar
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Responsible for providing technical assistance and support related to multiple software systems. Responds to queries, isolates problem, and determines and implements solution.

Job Description

• Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems-related issues.
• Respond to queries either through internal helpdesk system, by email, over the phone or in person as needed.
• Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems.
• Respond to email messages for customers seeking help.
• Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about software systems
• Assists software training team with training manuals, examples, or job aids as needed.
• Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems access.
• Participates in the development, testing, and training of software and application enhancements.
• Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials.
• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.