Support the development and management of Operational Excellence and Continuous Improvement initiatives.
Implement next generation of Methods, Process and Tools
Develop scripts to automate routine tasks.
Propose technical solutions to complex business/operation/production problems and strategic initiatives, design prototypes to prove value, scale the prototype with incremental business/operation/production/strategic value addition in mind.
Design, develop, and support front/backend systems, Client application, Web services, APIs, databases for the Automation efforts.
Make complex backend integrations between multiple products and platforms, with scalability and maintainability in mind.
Write and review technical documents, including design, development, and revision documents.
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Communicate to key management stakeholders on salient quality issues and business opportunities
Review project processes and key deliverables, as part of the organization's Quality Program and coach projects on resolving the assessment gaps for greater delivery excellence
Recommend and help implement strategies and actions to mitigate risks/solve issues
Network with external and internal service delivery specialists to share best practices
Drive or support Quality & Risk Management, Measurement & Reporting needs
May design, architect and develop required tools.
Provide accurate and useful project or issues status reports
Job Requirements
Preferred Skills: Python, PowerShell scripting, Rest API, Java Scripts, Shell Scripting, Java / j2ee, PHP and Devops tools (rundeck) (Proficient in at least 3 skills)
Language Proficiency: English, Malaysia
Optional Skills: SQL Server, ServiceNow, Zabbix and Splunk