Work as a technical lead of the team to fulfill below application support related responsibilities:
Provide full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities;
Drive issue owners with right progress that fits the requirements for Tier 0 services in incident management;
Provide timely incident communication internally and externally as required;
Provide technical expertise in finding root cause of major system problems;
Work as the owner of production environment, participant in various changes deployment and related post implementation verifications, including new link testing;
Review, design and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support;
Automate daily manual routine work;
As the lead of the team, should also:
Work closely with various stakeholders located in different regions of the world to realize the team's goals (i.e. efficiency, work-life balance, fulfill responsibilities defined for application support, etc.)
Contribute productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
The Successful Applicant
Minimum 10 years working experience in software engineering discipline; Bachelor's degree.
Fluent English communication skills.
Knowledgeable cross domain and able to operate a solving complex, mission critical problems.