Software Engineer with Siebel CRM

• Company Randstad India Private Limited
• No. of Openings 7
• Salary Not Disclosed
• Work Type on-site

Job Description :

Primary Skill: SiebelcRM,configuration,admin,unix,sql,production suport

Rotational shift

Core competencies:

• Strong Operational, analytical, problem-solving skills
• At least 5+ years of hands on Technical Expertise in Siebel CRM
• 5+ years of Siebel Administration
• Min 5+ years of Strong Telecom Domain Knowledge is must

Should Have

• 4-8 years relevant experience of application/operation /functional working experience working on Siebel CRM product and suits with the knowledge of implementation in telecom domain.
• Strong knowledge on Siebel Administration preferably in telecom domain
• Strong knowledge of Order Management and Order orchestration in a highly concurrent, distributed environment.
• Working knowledge of deployment & application configuration management
• Strong core knowledge on SQL/PLSQL and Unix
• Responsible for scalability, stability and uptime of the platform in a highly concurrent, distributed environment.

Role purpose:

The role is responsible to:

• Strong knowledge of Siebel CRM product and Order management end to end flow to guide team on operational issues
• Should have good Siebel Administration knowledge
• Should have experience Siebel components and Server management
• SRF deployment, Siebel Server Component logs monitoring and analyzing skills
• Identify opportunities for Automation
• Deliver significant improvements against the operational KPIs
• Build Siebel CRM skill in L2 services under application operation Pillar
• Perform day-to-day L2 support activities, incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, Triage tickets to support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment.
• Have a good understating of e2e telecom business process especially for BSS/OSS
• Actively participate in major issues and drive the investigation from front
• Manage WAR ROOM communications and align support groups if required
• Participate in Periodic meetings with offshore teams on various aspects like performance, SLA/KPIs, issues/escalations etc.
• Identify and support process and operational enhancements that will further improve the services provided to customer