ServiceNow Developer - GISACC

• Company Valeo
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Mission

Under the hierarchical responsibility of the IS Supply Chain Domain Manager, within the Core team, the LIBERATION domain manager handles all work requests relating to the LIBERATION application with the support of a technical administrator.

Responsibilities

• Management of corrective and evolutionary maintenance of Liberation (ServiceNow Application)
  • Manage the priorities of correction and evolution requests in consultation with the Liberation key users representing the marketing, logistics/procurement, master data, quality, finance, legal, customs and IT business teams
  • Coordinate development work
  • Organize the acceptance phases, the user test phases and the production release of the patches made to the application and the new functionalities delivered on the Quality, training and production environments
  • Support for change and production: participate in user training, provide deployment support to users in the divisions (analysis of local specificities, analysis of problems raised during the data validation)
  • Manage the functional and technical administration of Liberation with the support of the support team
  • Reporting progress
  • Manage the budget of the Liberation application domain
  • Develop a document database of knowledge as part of the transfer of skills from the Core team to the Support team
  • Carry out audits of the Liberation processes as part of continuous improvement
  • Manage DRP plan

• Management of the suppliers of the platform supporting Liberation
  • Lead periodic project committees with the integrator of the ServiceNow solution and the ServiceNow publisher
  • Manage the contractual documents with the integrator and the software publisher
  • Set up and monitor the KPIs (SLA, etc.) and ensure the availability of the application in accordance with the service contracts service set up with the ServiceNow publisher
  • Ensure the interface with the integrator and the publisher:
  • Participate in the configuration of the Servicenow.com platform and the creation of workflows. Opportunity to participate in the design, development, configuration, integration and optimization of ServiceNOW solutions.

• Team management
  • Build and coordinate a level 1 to 3 support team to respond to user requests
  • Set up a Third-party application maintenance with the integrator
  • Expertise
    • Participate in pre-study work as an expert on the ServiceNow solution
  • Project management from the scoping phase to production on the ServiceNow platform
    • Project scoping with team staffing
    • Manage the project: planning development, team coordination, etc.
    • Collection of functional needs with business experts
    • Design: Write the notebooks functional and technical loads
    • Development: coordinate development work
    • Acceptance: manage and coordinate application acceptance with the support of the Support team Support
    • for change and production(training and assistance to users)
    • B.Sc. in Computer Engineering, Communication, or Electronics.
    • B.Sc. in Computer Science
    • 3+ Years of professional experience