Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, incident reports etc
Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA
Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation
Ensure that daily operations and tasks are properly completed or followed up.
Escalate issues and liaise with subject matter experts as required to resolve issues.
Support After-office hours activities and standby requirements as necessary
Prepare activities report and documentation
Job Requirement
Educational background in Information Systems, Cybersecurity or related disciplines
2-5 years of hands-on engineering or operations experience with Privilege Identity Management and/or Encryption Technologies (PKI/HSM)
Broad understanding of systems, network infrastructure; working experience with databases, LDAP and directory services, application servers, operating systems, and network infrastructure
Proficiency in one or more general-purpose programming languages (Perl, Python, PHP, Shell, PowerShell, Windows Scripting, Windows console programs, .Net or Java) will be a plus
Certificates such as ITIL Foundations, Microsoft MCSA, CISA, CISSP will be a plus
Ability to work independently, under the general guidance