IT Operations Engineer, Asia Pacific Technology

• Company Point72
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

What you’ll do

As an IT Operations Engineer, you will provide direct day-to-day service to our Asia-Pacific based office users by investigating and resolving problems and by providing information about the application and system. Application Support will do this in close collaboration with regional/global support teams. Specifically, you will:

• Act as the first point of support for system incidents including trading application
• Level 1, 2, support for Trader, Portfolio Managers and Analysts
• Level 1 Market Data service support and document requests for trading tool enhancements
• Provide end-to-end incident resolution for internal users in a timely and effective manner
• Escalation of critical incidents and identification of patterns in recurring incidents
• Make independent decisions while mitigating risk
• Identify, diagnose, and resolve functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
• Perform daily AM and PM checks per documented processes and procedures
• Generate ad
• hoc quantitative and qualitative analysis reports for users
• Track change requests and high severity incidents in accordance with defined service levels
• Proactively support knowledge sharing within the Technology team
   
• What’s Required
  
  This role requires a strong understanding of market structure and trading systems in domestic and international markets. In addition to strong technical skills, the candidate must have excellent communication/interpersonal skills and possess a strong ability to work independently or as a team member in regional/global teams. A strong desire to learn and gain exposure to the business side of a trading operation is critical to success in this position. Specifically, you will need:
• Minimum 5 year in supporting financial data applications and service with basic knowledge on how the financial industry works
• Open minded and eager to learn
• High client satisfaction scores and positive user perception and feedback
• Ability to communicate via producing documentation at all levels, client service and technical writing skills, coupled with a strong interest in further developing and integrating systems knowledge with technology skills
• Dedicated and conscientious team player
• Demonstrated ability to produce results in complex environments
• Strong Level 1 support and intermediate Level 2 support experience
• Good understanding of FIX messaging protocol and set up FIX connections
• Experience in supporting Order/Execution Management System
• Experience of conducting FIX test with broker
• Good knowledge of market data application e.g. Bloomberg and Reuters products
• Good understanding of Equities trading workflow
• Basic SQL knowledge business knowledge, able to translate business requirements into technical specifications.
• Commitment to the highest ethical standards
   
• We take care of our people
  
  We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• Competitive retirement program.