Provide user support at all levels; take lead to troubleshoot complex technical issues via coordinating backend support teams within SLA
Ensure the appropriate monitoring of the infrastructure
Review and prepare all planned maintenance activities before the execution and ensure the communication with the respective business stakeholders properly in advance
Analyze requests and design appropriate solutions to meet business needs.
Validation of IT solutions and participate actively in testing
Proactively handle IT related problems that are not be defined by the normal IT-processes and escalate to process owner to refine the IT process
Interface between GCN & global IT organization and local site business departments as marketing IT value and collect business requirements for ongoing supporting
Active participation in various types of projects within the IT area; support global team to implement new IT projects in local site, on schedule, and with quality
Job Requirements:
Bachelor's Degree in computer science with 3-5 years IT industry experience, MCSE is preferred
Experience in a global company is preferred; ITIL knowledge is preferred
Experience in Microsoft technologies, including SQL Server, SDK are plus
Excellent written and verbal English skill is a must.
Quick learning and troubleshooting skills are needed
Hard working and great passion on new computer technology
Strong desire to learn new technology
Candidate must be proactive and highly self-motivated
Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
Candidates with less experience will also be considered as "Assistant Engineer, IT"