Engineer/Engineer Trainee - Technical Support

• Company WiseSpot Company Limited
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Job Responsibilities

• Provide Tier 1 7X24 emergency on-call support and trouble shooting service for the Company's customer
  • Customer system being supported include both telecom and enterprise solutions running on various operation system including Cloud, VM, Linux, MS Windows systems and vendor/proprietary platform etc.. The task mainly includes to support and resolve customer network incident/complaint/issue.
• Assist implementation/Engineering team in the installation, testing and maintenance for new project/service rollout. Create and update documentation for project needs.
• Provide internal IT Support

The candidate we are looking for

• High Diploma holder or above
• 2 years hands-on experience in administration and operation support for Cloud Platform, VM, Linux and MS Windows systems. Fresh graduates with less experience, knowledge and skills are welcome to join under our Trainee program
• Willing to learn and pick up knowledge in Telecom system/solution and VoIP system
• Fluent in Cantonese, Knowledge of Putonghua is an advantage
• Good in spoken and written English to communicate with overseas vendors
• Systematic training on the above areas will be given to the right candidates

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