Engineer

• Company Vtechnologist Pte Ltd
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Ensuring problem resolutions and meeting SLAs.
• Tracking daily tasks and change requests and taking ownership.
• Performing daily / weekly / monthly system maintenance tasks to minimizing downtimes.
• Providing guidance to other team members for technical issues.
• Coordinating with other technical teams, client services, carriers and vendors.
• Ensuring efficient utilization of Telephony switch resources.
• Completing RCA (root cause analysis) for incidents and outages.
• Preparing and maintaining accurate system and client documentation.
• Plan tasks on a certain project based on the telephony scope.
• Reporting and flagging Project impacts to stakeholders.
• Meeting project milestones / deadlines.
• Review Integration designs with different Routing and Reporting applications • Managing and Implementing Avaya CM , IPO , ACD/PBX/VoIP systems and its integration with 3rd party platforms.
• Managing Avaya Aura CM, IPO , AES, Session Manager, ASBC, Messaging, ACCCM, EMC.ACCS ,VoIP field and ACRA. Networking skills needed
• Implementing/Supporting Avaya Voice Platform in multi-site and multi-tenant environment.
• Contactable 24/7