Back-end engineer

• Company Front
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they’re hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We’ve reimagined the way businesses communicate by bringing customer conversations to the center of one’s focus. Today, nearly 8,000 businesses–including Dropbox, Airbnb, Lydia, and Saint Gobain–have discovered that they can still grow their business and keep the human touch. With $204M in funding, Front is backed by Sequoia Capital and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.

The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. We strongly believe in our company values of transparency, high standards, collaboration, low ego, and care. And we look for candidates who reflect these same values. Employee happiness and well-being is a vital component of life at Front. We offer flexibility in work schedules via our Flexible Fridays program and host events for employees to enjoy time with their fellow Fronteers. Whether it is building Legos, playing board games, singing at Karaoke nights, watching movie marathons, or enjoying a homemade DJ set done by a Fronteer, we are always on the lookout to invent fun ways to enjoy life both in and outside of work.

We’re looking for an experienced engineer to be part of our SRE team at Front, supporting a growing infrastructure, both in terms of number of customers as well as in customer’s size. This is a unique opportunity to define how and which tools the team will build and use, in order to scale the team as we continue to grow.

Not Only The Number Of Companies Using Our Product Is Increasing But Also The Number Of Users Is Expanding Within Each Company Which Means For Us

• Running over a hundred services on more than 10,000 Kubernetes pods at peak traffic
• Managing over 1PB of email data, doubling every 6 months
• 6.9M emails processed each day(inbounds+outbounds)
• 2.3M for other channels

What will you be doing?

• Own our logging, monitoring, and observability systems
• Own our on-call program, defining best practices for incident resolution and postmortems
• Partner with software and infrastructure engineering teams to define metrics and SLOs
• Build infrastructure automation tooling
• Partner with on-call to debug and resolve production issues

What skills and experience do you need?

• Customer mindset first: We are a product focused company with an emphasis on the customer.
• Proficiency in a high-level language: NodeJS, Java, Python, Go…
• Willingness to partner with product teams and work in the backend codebase written in NodeJS/Typescript
• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
• Full professional English proficiency

Bonus

• Knowledge on SRE concepts(SLOs, SLAs, TTR…)
• Knowledge of one Cloud Computing platform(AWS, GCP, Azure, Openstack…)
• Experience with k8s and Terraform

What We Offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here !

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven