API Support Associate

• Company Interactive Brokers
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Interactive Brokers (HK) Ltd., seeks individuals for our Technical Assistance Center API team at our Hong Kong office, with a focus on assisting clients develop, debug or integrate their applications connecting through IB API. The ideal candidate will possess conceptual knowledge of languages such as Java, C, Python, be probing and analytical, with the ability to learn and contribute to new APIs being built.

• Assist clients to develop and debug their applications connecting to the IB API through which they can apply automated trading algorithms
• Assist clients in the integration of API applications with third party software (such as charting software)
• Build and maintain a resource library for clients, including program snippets, documentation, consultancy resources
• Create of a variety of test and demonstration programs that utilize the IB API that clients can use as samples for their own development needs
• In-house development assistance
• Assist in developing custom API solutions for internal users including other teams in Customer Service

Qualification

• Bachelor’s or Master’s degree in a technical discipline or relevant technical certifications (Java, C#, Python, or C++)
• 1-2 years experience with providing technical support, preferably in Finance sector
• Fast learner, proactive and helpful
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email or online chat
• Languages: fluency in English and Cantonese is a must, with Mandarin being an advantage

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.