Responsible for fixing prioritised Incident Reports (IR) assigned by Team Lead
Analyse and ensure assigned are valid defects
Discuss IR fixes with team members from different teams to assess impact of any changes
Coordinate any cross-team effort required for any integration defects
Ensure delivery in timeframe given
Escalate any issues to Team Lead
Support Group and Team Lead in achieving their IRIN application support objectives
Provide production support to modules or processes to ensure day to day activities have minimum down time
Additional tasks assigned by management
Job Requirements:
Familiar with Batch & online application design concepts, and should have experience in handing large volume of data
Minimum 2 years’ experience in maintaining a system with the below relevant skill sets;
Core Processing (CP): (a) Microsoft .NET version 4.5 and above (b) C# and VB.net programming (c) BizTalk (d) TIBCO (e) Message Broker (f) IBM DB2 Mainframe (g) Microsoft SQL Server (h) FairIsaac Blaze Advisor (i) Dollar Universe (j) Java Programming (k) Adobe (l) Ascential Datastage (m) COGNOS
Taxpayer Relationship Management (TRM): (a) Siebel (b) TIBCO (c) BizTalk (d) Microsoft SQL Server (e) IBM DB2 Mainframe
External Services (XS): (a) Microsoft .NET (b) C# programming (c) ASP and ASP.net programming (d) TIBCO (e) BizTalk (f) IBM DB2 Mainframe (g) Microsoft SQL Server (h) Java Programming (i) I-Sprint UAM
Workflow and Imaging (WI): (a) FileNet (b) IBM DB2 Mainframe (c) Microsoft SQL Server (d) C# and VB.net programming (e) EFlow (f) Centera
Enterprise Reporting (ER): (a) Cognos (b) Ascential DataStage (c) IBM DB2 Mainframe (d) Microsoft SQL Server (e) Crystal Report
Employee and Knowledge Portal (iNex): (a) Sharepoint (b) Microsoft SQL Server (c) C# and VB.net programming
Integrated Stamp Duty System (ISDS): (a) Microsoft .NET version 3.5 and above (b) C# programming (c) Microsoft SQL Server (d) Crystal Report (e) Ascential Datastage (f) Dollar Universe
What We Offer You
Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.
About Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com .