AI Chatbot Developer

• Company Bayview Technologies, Inc
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Job Purpose:

This position requires an ambitious, highly driven and committed leader who understands both what great customer experience looks and feels like and how to execute major change within a large, complex operation via using Virtual Agent technology and other automation processes.

Job Summary:

• Working across a number of business areas providing Customer journey workflow, maintenance and support
• Working as part of a team and occasionally solo developments as the business needs arise
• Design and Train Virtual Agent to solve business challenges using Google Cloud technologies and knowledge of proven techniques to provide customer satisfaction.
• Research and implement appropriate responses and automate processes to provide first contact resolution to customers.
• Design Virtual Agent Flows journey and improve them on a daily basis
• Study and transform data science prototypes
• Create appropriate datasets and data representation to Train Virtual Agent system
• Run Virtual Agent journey tests cases and experiments
• Perform statistical analysis and fine-tuning using test results
• Train and retrain systems when necessary
• Extend existing Chat journey in frameworks
• Keep abreast of developments in the field
• Help identify probable causes and provide immediate solution during an incident
• Work within an agile environment following an agile framework.
• Contribute significant ideas for making the applications better and easier to use
• Participate in cutting edge research in artificial intelligence and machine learning applications.
• Contribute to engineering efforts from planning and organization to execution and delivery to solve complex, real-world problems.
• Manages all stakeholders.
• Any task assigned by Superior as needed by the business or organization

Key Skills Required:

• Research or Industry experience in Artificial Intelligence, Machine Learning (ML) Projects
• Automate & orchestrate manual processes
• Monitor, optimize, and maintain Virtual agent/Chabot
• Familiarity with Dialogflow CX would be plus
• Ability to work within a team
• Outstanding analytical and problem-solving skills
• Experience with Cloud platforms such as Google cloud platform, AWS would be plus
• Experience with automation of the development and test processes would be plus
• Ability to think both operationally (e.g. getting the job done) and strategically (e.g. deeply understanding the commercial strategy, culture, the future of Customer Services) to ensure that the need for change is balanced alongside delivering promises to customers.
• First class leadership and coaching skills, with the ability to inspire, challenge and develop your team to deliver excellence.
• Superb stakeholder management skills with the ability to influence across all areas and levels of the business
• Ability to gain agreement for revisions to the project from stakeholders.
• Strong leadership skills; ability to influence others indirectly, i.e. without direct line supervision.
• Independent judgment and training in quality management and process improvement methods, in order to effectively analyze current procedures and recommend and implement change. In addition, the position requires the evaluation of the potential impact that decisions would have on the organization.
• Ability to be creative in communicating and adapting to diverse cultures and personalities
• Ability to map a process in a diagrammatic way
• Ability to help others communicate their requirements clearly
• Ability to present information and data clearly in easily digestible formats
• Ability to produce templates and reports suitable for use by others
• Ability to understand and adapt to operational and technical requirements
• Ability to challenge current thinking to lead the team into the future
• With strong negotiation technique & soft skills

Qualifications:

• Bachelor's degree in Computer Science, or related technical field, or equivalent work experience.
• 1 - 3 years of relevant work experience in Call Center
• Good Oral and Written Korean and English communication skills. 3rd language would be a plus.
• Mathematical background would be beneficial
• Research or Industry experience in Artificial Intelligence, Machine Learning (ML) projects
• Ability to organize and manage multiple priorities
• Technical curiosity - Willingness to explore and learn new technologies that are unfamiliar
• Ability to work in a fast pace delivery oriented environment
• Ability to deliver short term results while invest in long term strategic solutions
• Self-starter, and Self-motivated and able to learn independently
• Team player who is eager to help others to succeed.