IT Field Service Technician II

• Company Dice
• No. of Openings 10+
• Salary Not Disclosed
• Work Type on-site

Job Description :

Qualifications:

• A bachelor’s degree, or equivalent in experience and certifications, from an accredited college or university with a major in Computer Science, Information Systems, Computer Engineering, Business, or other related scientific or technical discipline.
• Three (3) years of successfully progressive experience in a service desk technician role can substitute for any or all the education requirements.
• Ability to communicate effectively, orally and in writing, and to establish and maintain effective working relationships with peers, end-users, and vendor development staff, as well as all levels of management personnel as necessary.
• Minimum of 3 years of formal information technology, desktop support, customer support, customer service, technology management experience
• Practical experience with an enterprise incident management system.
• Practical experience with service management help desk tools.
• Knowledge of computer hardware, architecture, repair, and troubleshooting procedures.
• Knowledge of Windows desktop operating systems and file systems including Active Directory.
• Knowledge of TCP/IP device configuration and the network structure.
• Able to diffuse tense situations. Experience in dealing with people in a highly visible, fast-paced, and sometimes stressful environment. Ability to handle people in varying situations, including when users are frustrated, anxious, or upset.
• Demonstrated customer service abilities (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.,
• Ability to be a team player. Demonstrate being team-oriented, ensuring that there is respect shown for customers, team members, peers, and management. Ability to ensure proper recording, documentation, routing, and closure of incidents.
• Familiarity with ITIL/ITSM Concepts