Noc Engineer L1

• Company SNVA
• No. of Openings 10+
• Salary ₹ 22k - 25k
• Work Type on-site

Job Description :

Routing and Switching protocol like BGP and STP,VTP.VLAN,WAN.

Working knowledge of NOC Monitoring Tools.

Remote monitoring & management of Network infrastructure providing Internet & Data Services at NOC support.  

Basic Troubleshooting of LAN / WAN networks (MPLS, ISP, Data networking) 

Basic knowledge of Router and switch configuration  

Service Desk Operations (Tickets Creation, Support, and Management) 

Need to focus on fast resolution of tickets within SLAs 

Need to monitor and alert/log a ticket with service providers/vendors for outages/performance issues. 

Need to coordinate with vendors/partners for fast resolution of reported issues. 

Focus on Continuous Improvement of delivery 

Focus on Customer (End-User) experience with quality checks.

Handling the support requests (by phone/email/ticketing system) 

Basic Troubleshooting & Support 

To carry out the scheduled activities / preventive maintenance 

Carry out user management activities 

Scheduling, configuring & verifying backup jobs 

Proactively monitoring the alerts on tool and follow ITIL Incident Management process

Contribute to the internal knowledge management system 

24*7 Work environment and 6 day working in a week.