ITIL® Intermediate SS Certification Training

Know your way around the ITIL® Intermediate SS Certification Training.

About ITIL® Intermediate SS Certification Training

The SS certification training or Service Strategy Certification Training is one of the five ITIL® Service lifecycle sub-modules which are designed to train individual to extend their design, development and organizational strategies. Successful completion of this SS module will grant 3 credits towards the ITIL® Intermediate Certification level. Training on this module imparts the knowledge of ITSM strategies by testing and validation the best practices documented in the ITIL® SS publications.

Course Objective

The objective of this ITIL® intermediate SS certification training is to train individual to understand the purpose, process and principles of service strategy used in the ITSM industry. It will make individual to identify the correct organizing policy and governance policy for IT service strategy. It explains the implementation and technological consideration of service strategy to individuals. ITIL® intermediate SS certification training enhances the capability of creation and operation of customer-focused ITIL® service strategies.


  • Successful completion of ITIL® Foundation certificate of 2 Credits.
  • 2 years of working experience in IT industry with basic IT literacy.
  • Pursuing minimum 21hrs of instructions provided by Accredited Training Organization or e-learning solutions.

Course Structure:

This course is designed to cover the following areas of ITSM:

  • Strategy management.
  • Demand management.
  • Financial management.
  • Service portfolio management.
  • Business relationship management.


The ITIL® SS certification requires minimum 21 hrs of training provided by any of the accredited training providers through classroom based training or e-learning based training. We provide extensive training on each section covered in the SS module with our highly experienced professional tutors. Our offered ITIL® intermediate SS certification training online will provide you a large extent of study materials with detailed audio-video lectures to avail the classroom training benefits to the e-learners. The quality of study materials and tutorials are maintained equally for both our classroom based trainees and ITIL® intermediate SS certification training online based trainees.

Benefits of ITIL® Intermediate SS Certification Training

Successful completion of SS certification course will grant 3 credits towards ITIL® Intermediate Certification. The Benefits of ITIL® intermediate SS certification are not limited only this but it also improves your understanding of principle, objective and purpose of service strategy in IT service management. This module is very important to understand the interaction of service strategy with other Service life cycle module. It enhances understanding of the role, responsibility, activity, measurement and functions of ITIL® service strategy to achieve operational excellence. This course will enrich your understanding of technological implementation of ITIL® service strategy. Individual will be well trained in this course to identify the challenges, critical and risk factors associated to service strategy used in ITSM.

How do you become an ITIL® SS Certified Professional?

To understand the criteria for “how do you become an ITIL® SS certified professional? is defined very simply. To become an ITIL® Certified SS professional you have to follow this process:

  • Complete the 21 hrs of required training.
  • Apply and appear for the ITIL® SS exam.
  • Hit a 70% score within 90 minutes of time limit.
  • Successful completion of ITIL® SS exam will grant you 3 credits.

Program Curriculum

courseID =52

See which topics you will have to assimilate.

  • Chapter - 1
  • Introduction to ITIL Intermediate Service Strategy
  • Chapter - 2
  • Governance
  • Chapter - 3
  • Service Strategy Processes
  • Chapter - 4
  • Service Strategy Principles
  • Chapter - 5
  • Organising for Service Strategy
  • Chapter - 6
  • Technology Considerations
  • Chapter - 7
  • Implementing Service Strategy
  • Chapter - 8
  • Service Strategy Challenges, Critical Success factors and Risks
  • Chapter - 9
  • Summary and Directed Studies

Why Careerera

Learn from the greatest faculty around the world.



Top Ranked Programs


Hiring partners


Best Faculty


Hiring Partners

We Assure You Job Assitance at the End of the Program.

Sign Up

5 + 4 =


Get the answers to your questions here.

Q1 : What is an ITIL Intermediate SS?

ITIL Intermediate Service Strategy (SS) is one of the five ITIL Service Lifecycle units and offers you the direction that enables you to plan, develop, and use a service provider strategy that supports the organizational strategy.

Q2 : How will I grow into an ITIL Intermediate SS certified expert?

You can turn out to be certified ITIL Intermediate SS from Careerera through these steps: Appear for the ITIL SS test once done with the training You need to score 70% i.e. 28/40 questions within 90 minutes You will receive three ITIL credits after the positive completion of the exam.

Q3 : How many problems are there in the ITIL Intermediate SS certification assessment?

The exam includes a total of eight situation-based multiple-picks gradient score questions. The time slot of the exam is 1hour and 30minutes.

Q4 : What are the conditions for ITIL Intermediate SS certification?

Minimum of 21 hours of training with a Recognized Training Group or an ascribed e-learning solution ITIL Foundation Certificate in IT Service Organization Basic IT skill and two years IT understanding are highly desirable

Q5 : What job roles are most suitable for the ITIL Intermediate SS Certification?

CIOs/CTOs Manager/IT audit managers Supervisory staff Team leaders Service Designers, Architects, Planners IT consultants ITSM instructors involved in the current management, direction and integration of planning activities within the Service Lifecycle

Q6 : What is the layout of this ITIL Intermediate SS certification training exam?

Exam Format - 8 questions based on situations Answer Alternatives - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter) Open Book - No Exam Duration - 2 Hours No. of Questions - 8 Passing Conditions - 26 out of 40 i.e. 65% Result - Instantly after the exam Certificate - After 2 business days



John Carter


The Training Course Of The ITIL® Intermediate SS Certification Training with
all the Mandatory Course Requirements with Distinction.

Certificate ID:32480XXX

Certificate URL :

Student's Review & Feedback

Program Rated

5 / 5 by 1880 learners
Post a comment
Submit Review
  • No Comment

ITIL® Intermediate SS Certification Training, this Course and batch also available in other locations View