ITIL® Intermediate SD Certification Training

Know your way around the ITIL® Intermediate SD Certification Training.

The Information Technology Infrastructure Library intermediate module is the second step after the achievement of the ITIL foundation module. The ITIL intermediate module is further subdivided into five different categories, each offering 3 credits in total individually. The ITIL intermediate SD certification stands for the ITIL SERVICE DESIGN certification and offers three credits upon its successful completion. The second level, the intermediate level is necessary in order to achieve the ITIL expert certification to gain full competency in the ITIL domain. The ITIL SD certification training deals with the demonstration of practices like the processes, aspects and design of the information technology services and IT service management.

The ITIL intermediate SD certification training is offered through both online and classroom training. The course curriculum is approved by renowned bodies such as APMG and CSME. along with the course training, sample papers and quizzes are also included as part of the training program. ITIL Intermediate SD Certification training online module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This allows candidates to create meaningful service designs in order to accomodate the needs of the organizations.


An ITIL® Intermediate Service Design certification training helps IT professionals add weight to their profile and typically earn 40% more compared to their non-certified peers. The ITIL intermediate SD (service design) level sanction candidates to:

  • Understand the purpose, principles and processes of service design.
  • Identify how to organize and implement design as part of overall service management.
  • Value maximization in an organization along with a proper comprehension and utilization of the top-notch IT capabilities in order to provide the world-class IT services.
  • Understand the correlation between the ITIL SD (service design) and other stages of the ITIL intermediate lifecycle module.
  • Get insight into how a proper alignment of the IT services with the overall business can be smoothly achieved in order to cater to the needs of the users. A qualification in the ITIL SD (service design) also demonstrates the capabilities of the IT professionals to curate compatible service design practices.

What are the advantages of SD Certification?

At the end of ITIL® Intermediate SD Certification, you will be able to:

  • Understand the purpose, principles and processes in service design
  • Identify technology-related activities and considerations in service design
  • Identify challenges, critical success factors and risks

Who should do this ITIL® Intermediate SD qualification?

The following categories of professionals can take up the ITIL® Service Design qualification:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • This qualification is also best suited for profiles such as:
  • ITSM® (IT Service Management) trainers
  • IT professionals having a background in the service design environment.
  • ITIL foundation certified individuals looking to advance their skills in the service design module and also aiming for taking the ITIL Expert and master level certifications.

How Do I Get Certified in ITIL Intermediate SD Qualification?

  • Procurement of the ITIL FOUNDATION module paves way for the intermediate level.
  • Candidates should have at least 21 hours of training.
  • IT experience of minimum 2 years is mandatory in order to achieve the ITIL intermediate training.
  • Application for the ITIL SD (service design) module certification examination. Obtain a minimum of 70% credits in the examination under 90 minutes.

Program Curriculum

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See which topics you will have to assimilate.

  • Chapter - 1
  • Introduction to Service Design
  • Chapter - 2
  • Service Design Principles
  • Chapter - 3
  • Service Design Processes
  • Chapter - 4
  • Service Design Technology Related Activities
  • Chapter -5
  • Organising for Service Design
  • Chapter - 6
  • Technology Considerations
  • Chapter - 7
  • Implementation and Improvement of Service Design
  • Chapter - 8
  • Challenges, Critical Success Factors and Risks

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Get the answers to your questions here.

Q1 : What is ITIL® Intermediate SD Certification Training?

The Service Design (SD) unit is one of the certifications in the ITIL Service Lifecycle work course. It centers on the design of IT services and shelters the architectures, methods, plans, and certifications that will allow you to plan services that encounter the requirements of the organization.

Q2 : What are the stages of ITIL certification?

ITIL delivers five different certification stages: Foundation. Practitioner. Intermediate (Service Lifecycle and Service Capability groups) Expert. Master.

Q3 : What are the 5 facets of Service Design?

There are five main aspects of Service Design as mentioned below: Service Solutions Management of Information Systems and Tools Technology & Management Architectures and Tools Processes Systems Measurement Systems

Q4 : What is Service Design in ITIL?

Service Design is to design the latest IT services. The possibility of the Service Design lifecycle stage contains the design of new services, along with changes and developments to existing ones.

Q5 : What must a Service Design Package SDP be shaped for?

According to ITIL Service Design work, SDP is defined as a Document outlining all facets of an IT service and its necessities through each phase of its lifecycle. A service design package is shaped for each latest IT service, main change or IT service retirement.

Q6 : What are the benefits of Service Design?

Richer structural understanding of client concerns and opportunities through the use of design tools such as imagining, customer journey charting and situation-making. The ability to prototype, test, acquire with clients to progress the design and grow a more operational solution in the extended run.

Q7 : What is the purpose of Service Design?

Service design may role as a tactic to inform alterations to a current service or make a new facility entirely. The purpose of service design approaches is to start best performs for designing services according to both the wants of customers and the capabilities and aptitudes of service providers.

Q8 : Is Service Design a methodology?

Service design is a human-focused design tactic that places the same worth on the customer practice and the business method, targeting to make quality client experiences, and unified service delivery.

Q9 : What are the dissimilarities between Product and Service Design?

Difference amid Service Design and Product Design: Service design is an intangible aspect though, product design is real. The more vigorous a product or service, the fewer likely it will flop due to an alteration in the setting in which it is used or in which it is executed.

Q10 : Until when can I obtain an exam voucher from Careerera?

Your exam coupon fee is included in the fee of the course. Still, you must obtain the exam coupon in six months from the date of course bought. If the exam fee rises and you haven’t yet reserved the exam, you will have to pay the variance sum to Careerera.



John Carter


The Training Course Of The ITIL® Intermediate SD Certification Training with
all the Mandatory Course Requirements with Distinction.

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