The SOA or Service Offering and Agreements certification course is one of the four offered module in ITIL® Service Capability stream, designed specifically to train individual in principles and processes of creating nag managing business service offerings. Training in this module is designed to focus strongly on best SOA practices with enabling service level, demand, supply, service catalogue, financial management through practical application. In a way, this course is the best practice guidance for the ITIL® SS and SD courses.
About ITIL® Intermediate SOA Certification
The objective of this course is to train individual to integrate demand and supply with service portfolio and catalogue in order to deliver assured high level of customer satisfaction by implementing best SOA practices. The most attractive thing about ITIL® Intermediate SOA Certification is, individual learn how to optimize and implement the best practice of service offering and agreement process.
- Successful achievement of 2 Credit ITIL® Foundation certificate.
- Basic IT literacy with work experience of 2 years in IT industry.
- Completing a minimum 30 hrs instructional sessions from any Accredited Training Organization or e-learning solutions.
This ITIL® Intermediate SOA Certification training covers the following areas of Service offerings and Agreements:
- Service Portfolio Management.
- Catalogue Management.
- Service Level Management.
- Demand Management.
- Supplier Management.
- Financial Management.
- Business Relationship Management.
- SOA Roles and Responsibilities.
- Technology and Implementation Consideration.
- Case Studies and Exam preparation.
ITIL® Intermediate SOA Certification training requires a minimum of 30 hrs professional training attended in any accredited classroom or e-learning training provider institution. We provide extensive classroom based training on each section of SOA module with our highly experienced professional tutors. We also offer ITIL® Intermediate SOA Certification training online for those who are interested in e-learning. If you choose to be on the e-learning training, you will get trained through online study materials, audio and video classes available in our website. All the enrolled students of our institution have access to our online study materials regardless of the fact if they are classroom based trainees or ITIL® intermediate SOA certification training online based trainees.
Duration: 90 Minutes.
Type of questions: Multiple choice questions, 8 questions per paper.
Type of Exam: Closed book
Passing Mark: 70%
You will be granted 4 credits towards your ITIL® Intermediate Certification upon successful completion of this course. ITIL® Intermediate SOA Certification training will improve your understanding of service offerings and agreement process related to service cycle to achieve operational excellence. You will be also able to measure the success of service offerings and agreements by key functions. It will enrich your understanding of service management and business strategies. This course will also enhance your career and your earnings will be increased up to 40% in terms of salary.
How do I get certified in ITIL® Intermediate SOA qualification?
To achieve the ITIL® Intermediate SOA Certification you will need the following:
- Completion of 30hrs of required classroom based or online based training.
- Apply for the ITIL SOA exam.
- Gain the required 70% score within the specified time limit.
- Achieve the associated 4 credits.